Frequently Asked Questions
About Our Products
No, our products are not Halal-certified. Additionally, some items may contain pork and lard.
Our products contain gluten, eggs, and dairy, making them unsuitable for individuals with intolerances or allergies to these ingredients. Additionally, please note that our products may contain traces of nuts.
For detailed allergen information, we recommend checking the specific product descriptions.
You can personalize your gift by selecting your preferred flavours from our available gift sets.
For bulk orders of 300 sets or more, we also offer logo customization on the packaging. Please contact us for more details on this service.
We take pride in using the finest ingredients sourced locally, without additives or preservatives. However, as our baked goods contain ingredients like butter, heavy cream, and whole milk, some items require refrigeration and should be served chilled.
For specific storage guidelines, please refer to the detailed advice provided for each product.
Rest assured, all pastries will be baked and packed on the day of delivery to ensure you receive freshly baked goodies! For the best experience, we recommend consuming the pastries within 24 hours from the time of collection or delivery.
Yes, you can! During checkout, simply indicate that you'd like to deliver to multiple addresses in the 'Order Special Instructions' section, and we will contact you for further clarification.
Please note that delivery charges will apply to each delivery address.
Ordering & Payment
You can order our products exclusively through our website or purchase them directly from our retail outlets at the following locations:
- Paragon Shopping Centre: #B1-14
- The Shoppes at Marina Bay Sands: #01-72
- Changi Airport Terminal 2 (Transit), #02-175/176
- Changi Airport Terminal 4 (Transit), #02-50
*For pickups at Changi Terminal 2 & 4 outlets, a valid boarding pass is required to access the transit zone.
Our website is designed to offer a seamless and user-friendly ordering process, ensuring a smooth and enjoyable experience.
Yes, all prices listed on our website include Goods and Services Tax (GST).
You will receive an order confirmation email at the email address provided, detailing the delivery method and chosen timing. If you don’t see the email in your inbox, please check your Spam or Junk folder.
If you haven’t received a confirmation email within 24 hours of payment, kindly contact our Customer Service team at enquiries@oldsengchoong.com or via WhatsApp at +65 8518 1413 for assistance.
To use your coupons or vouchers, enter the respective codes during checkout and click 'Apply.' Please ensure you are logged into your account, as most coupons and vouchers require login to be successfully applied.
If you enter two different discount codes, our system will automatically apply the better discount to your order. Kindly note that discounts cannot be stacked or combined with other promotions, discounts, vouchers, or privileges.
Orders can be canceled or amended if done at least 36 hours before the scheduled collection or delivery date. Please contact our Customer Service team at enquiries@oldsengchoong.com or via WhatsApp at +65 8518 1413 for assistance.
Please note the following:
- The value of any canceled or amended order will be credited as a cash e-voucher linked to the purchaser's Old Seng Choong account.
- Refunds will not be issued directly.
- A cancellation or amendment may incur an administrative charge of $10.90 (including GST).
Payment must be completed online during the final step of the checkout process. We accept the following payment methods:
- Credit/Debit Card
- American Express
- PayNow
- Cash on Delivery*
*Please note that Cash on Delivery (COD) is only available for pickups at Terminal 2 and 4 outlets. Orders placed for other locations will be automatically canceled.
If you haven’t received your confirmation email, please check your Junk or Spam folder as it may have been redirected there.
If the email is still missing, contact our Customer Service team at enquiries@oldsengchoong.com or via WhatsApp at +65 8518 1413 for assistance.
To avoid delays, always double-check that your email address is entered correctly before proceeding to checkout.
Once your order is placed, you will receive an order confirmation email at the email address you provided. If you don’t see it in your inbox, please check your Spam or Junk folder.
Delivery & Collection
We deliver to all locations except Jurong Island, restricted airlines and cargo areas (such as airport cargo complexes, and airline roads) and locations that are not on mainland Singapore.
Yes, we do deliver to Sentosa Island & Tuas with a fixed delivery charge of $25.00.
Collection: Free of charge
Next-day Regular Delivery: $15.00 (FREE for orders above $120)
Deliveries to Tuas and Sentosa Island: $25.00
Same Day Delivery: $25.00
If no one is available to receive the order at the scheduled time, an email notification will be sent to the sender’s provided email address. The recipient can choose to arrange for re-delivery or opt for self-collection. Please note that re-delivery charges of $15.00 (Next Day) will apply and are subject to driver availability.
Deliveries are generally made between 10am and 8pm. While you can request a specific delivery time, it will depend on the driver’s availability. We will do our best to accommodate your request, but we cannot guarantee it.
You can place your order up to 60 days in advance for your desired delivery or self-collection date. During checkout, you’ll be able to select your preferred delivery or collection date from the available options.
For in-stock items that don’t require lead time, orders must be placed by 2:00 pm, one (1) day before your desired delivery date.
Please note that for Changi Airport Outlets pickup orders, you can only place orders up to 3 days in advance.
Online orders cannot be collected on the same day of purchase at our retail outlets. However, you are welcome to visit any of our retail stores to purchase the product directly.
For online orders intended for retail collection, please ensure your order is placed at least 1 day in advance, before 2pm. If you require urgent delivery, please contact us at enquiries@oldsengchoong.com or via WhatsApp at +65 8518 1413 for assistance.
Amendments, Cancellation, Refund & Exchange
Once an order is confirmed, we generally cannot accommodate changes to the delivery address or timing. It is essential to ensure someone is available at the delivery address to receive the cake. While we will do our best to accommodate requests to amend the order (with at least 2 days' notice via email or WhatsApp), please note that this may incur a $10.90 amendment fee.
If no one is available to receive the order at the scheduled time, our delivery team will call the phone number provided and wait for a maximum of 5 minutes. Please note that we must adhere to our delivery schedule to ensure timely service to all locations.
If the order cannot be delivered, an email will be sent to the recipient, who will then have the option to arrange for re-delivery or choose self-collection. Re-delivery charges will apply depending on the selected delivery option.
Please contact our Customer Service team via WhatsApp at +65 8518 1413 to inquire about the status of your delivery. Our team will investigate the situation, and if it is confirmed that the delivery was not successfully made, a refund will be provided.
However, if it is determined that no one was available at the delivery location during the allocated time slot to accept the delivery, no refund will be issued. Please ensure someone is available to receive the order during the specified delivery time to avoid any issues.
To change your self-collection date and time, please contact our Customer Service team at enquiries@oldsengchoong.com or via WhatsApp at +65 8518 1413 at least 2 days in advance of the original collection date. Timely notification is important to accommodate any necessary adjustments.
Please note:
- If no notification is received, all uncollected orders will be disposed of within 2 days from the original collection date.
- Refunds and exchanges are not available for uncollected orders.
- If we do not receive advance notice for a change, we reserve the right not to release your order.
Thank you for your understanding and cooperation in ensuring smooth and timely service.
Please ensure that you check the products upon collection or delivery. We cannot take responsibility for any damage reported more than 24 hours after collection or delivery.
If you notice any damage, please take photos of the damaged items and keep them in their original box with the label and batch code intact. These items will need to be returned to us for further investigation.
Contact our Customer Service team at enquiries@oldsengchoong.com or via WhatsApp at +65 8518 1413 with the photos, and we will make alternative arrangements for you promptly.
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